PH. Health Studios – Terms & Conditions
Last updated: August 2026
These Terms & Conditions apply to appointments and services provided by PH. Health Studios (“PH.”, “we”, “us” or “the Clinic”).
By booking an appointment, purchasing a service or proceeding with treatment at PH., you confirm that you have read and accepted these Terms & Conditions.
1. Our Services
PH. provides private healthcare services delivered by appropriately qualified and registered healthcare professionals.
Services may include, but are not limited to:
Clinical consultations and medication reviews
Cardiovascular health assessments
Hypertension management
Diabetes and pre-diabetes reviews
Cholesterol and lipid management
Chronic kidney disease reviews
Menopause and HRT consultations
Weight-management consultations and prescribing
Minor illness and minor ailment consultations
Blood testing and interpretation
ECG services
Lifestyle and preventative health assessments
Other healthcare services offered by PH. from time to time
The exact services available, eligibility criteria and associated fees may vary.
All services are subject to an appropriate clinical assessment.
Prescribing is not guaranteed. A prescription will only be issued where the clinician considers this clinically appropriate, safe and consistent with relevant professional guidance and the patient's individual circumstances.
A consultation fee remains payable even where a clinician determines that a particular treatment or prescription is not clinically appropriate.
PH. is a private healthcare service and does not replace the NHS, your GP, NHS 111, urgent treatment services, Accident & Emergency or emergency services.
Where appropriate, we may recommend that you contact your NHS GP or another healthcare professional for further assessment or ongoing care.
2. Clinical Assessment and Professional Judgement
Healthcare decisions are made on the basis of the information available to the clinician at the time of consultation.
The clinician may:
Request additional information
Recommend further investigations or blood tests
Request information from your GP or another healthcare professional, where appropriate and with your consent
Decline to prescribe a requested medicine
Recommend that you see your GP or another healthcare professional
Refer you to an appropriate NHS or private service
End or postpone a consultation where it is not clinically appropriate to proceed
PH. cannot guarantee a particular diagnosis, treatment, medication, prescription or clinical outcome.
Where a service includes prescribing, the clinician remains professionally responsible for their prescribing decision.
3. Patient Responsibilities
You are responsible for providing accurate, complete and up-to-date information about your health.
This includes, where relevant:
Current and recently discontinued medicines
Allergies and previous adverse drug reactions
Medical conditions and previous diagnoses
Relevant test results and investigations
Pregnancy or breastfeeding status
Relevant symptoms and their duration
Previous treatments and their effects
Information about other healthcare providers involved in your care
You must inform PH. if there is a significant change in your health, medication or circumstances following a consultation.
You must not deliberately withhold information that could reasonably affect the clinician's assessment or treatment decision.
You are responsible for following the clinical advice provided to you and for seeking appropriate medical attention if your condition worsens or you develop new or concerning symptoms.
4. Emergency and Urgent Medical Care
PH. is not an emergency service.
If you have a medical emergency, severe symptoms or believe that your life may be at risk, you should seek emergency medical attention immediately.
PH. may advise you to contact your GP, NHS 111, an urgent treatment service or emergency services where clinically appropriate.
We will not knowingly provide a service where doing so would be inappropriate or unsafe.
5. Appointments and Booking
Appointments are subject to availability.
An appointment is only considered confirmed once payment has been successfully received, unless otherwise agreed by PH.
You must provide accurate contact details when booking so that we can contact you regarding your appointment where necessary.
You should arrive or be available for your appointment at the agreed time.
For remote consultations, you are responsible for having a suitable device, internet connection and private environment where required.
6. Fees and Payment
The applicable fee will be displayed at the time of booking or otherwise communicated to you before the service is provided.
Unless otherwise agreed, appointments must be paid for in full at the time of booking.
Additional charges may apply for services such as:
Blood tests
Laboratory investigations
ECGs
Additional consultations
Follow-up appointments
Private prescriptions or dispensing, where applicable
Other services not included within the original appointment
Where an additional charge is required, we will explain the charge before proceeding wherever reasonably possible.
Payment does not guarantee that treatment, prescribing or a particular clinical outcome will be provided.
7. Cancellation and Rescheduling
We understand that circumstances can change. Our cancellation policy is designed to protect appointment availability while remaining fair to patients.
More than 48 hours' notice
If you cancel or request to reschedule an appointment more than 48 hours before the scheduled appointment time, you may:
Reschedule the appointment, subject to availability; or
Request a refund where applicable.
Less than 48 hours' notice
Where an appointment is cancelled or rescheduling is requested with less than 48 hours' notice, PH. may retain an appropriate cancellation charge to reflect the appointment time and resources reserved for you.
Where appropriate, PH. may offer a discretionary rescheduling option.
Failure to attend
If you do not attend your appointment and have not contacted PH. beforehand, the appointment may be treated as a missed appointment and the appointment fee may be retained.
Late arrival
If you arrive late, the clinician will determine whether there is sufficient time to safely complete the consultation.
If the appointment cannot reasonably proceed because of lateness, the appointment may be treated as a missed appointment and a further appointment may be chargeable.
We will, where reasonably possible, take individual circumstances into account.
8. Cancellation by PH.
Occasionally, PH. may need to cancel or rearrange an appointment because of clinician availability, unforeseen circumstances, technical problems or other reasons.
Where PH. cancels an appointment, we will normally offer you:
An alternative appointment; or
A refund for any service that has not been provided.
We will make reasonable efforts to provide as much notice as possible.
Nothing in these Terms limits your statutory rights.
9. Right to Decline or Stop Treatment
A clinician may decline to provide or continue a service where they consider this clinically inappropriate, unsafe or outside the scope of the service.
This may include circumstances where:
The requested treatment is not clinically indicated
There are contraindications or significant safety concerns
The information provided is insufficient
Further investigation is required
The treatment requested is outside the clinician's competence or scope of practice
The patient's needs are more appropriately managed by another healthcare service
The patient is unable to participate safely or appropriately in the consultation
The consultation fee will remain payable where the consultation has taken place, even if the requested treatment or prescription is not provided.
10. Prescriptions and Medicines
Where PH. provides prescribing services, prescribing decisions are made independently by the relevant prescriber.
A prescription will only be issued where clinically appropriate.
PH. does not guarantee:
That a prescription will be issued
That a particular medicine will be prescribed
That a particular dose will be selected
That a medicine will be available from a pharmacy
That a medicine will be funded by the NHS
That a treatment will produce a particular outcome
Where a private prescription is issued, any dispensing or pharmacy charges may be separate from the consultation fee.
Patients must use medicines only as directed by an appropriately qualified healthcare professional.
11. Communication With Your NHS GP
With your consent, PH. may communicate relevant clinical information to your GP or another healthcare professional involved in your care.
This may include:
Consultation findings
Diagnoses
Medication changes
Prescribing decisions
Investigation results
Recommendations for ongoing care
Information may also need to be shared without consent where there is a lawful basis to do so, including where required to protect the patient or another person or where required by law.
Where clinically appropriate, we may recommend that you inform your NHS GP of treatment received through PH.
12. Confidentiality and Data Protection
PH. takes the confidentiality and security of your information seriously.
Personal information will be handled in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.
Health information is treated as confidential special category personal data.
Information may be shared with healthcare professionals or organisations involved in your care where there is an appropriate lawful basis.
Further information about how PH. collects, uses, stores and shares personal information is available in our Privacy Policy.
13. Clinical Records
PH. will maintain appropriate clinical records relating to services provided.
Clinical records may include information provided by you, consultation notes, treatment decisions, prescriptions, test results and relevant correspondence.
Records will be retained in accordance with applicable legal, regulatory and professional requirements.
14. Children and Young People
Where PH. provides services to patients under the age of 18, additional consent, safeguarding and clinical requirements may apply.
PH. reserves the right to require a parent, guardian or other appropriate adult to be involved where clinically or legally appropriate.
PH. will not provide a service where the clinician considers that doing so would be unsafe or inappropriate.
15. Professional Standards
PH. services are provided by appropriately qualified and registered healthcare professionals working within their professional competence and scope of practice.
Each clinician remains professionally responsible for the clinical care, advice and prescribing decisions they provide.
PH. expects all patients and staff to treat each other respectfully.
Abusive, threatening, discriminatory or otherwise inappropriate behaviour will not be tolerated and may result in the consultation being ended or future services being declined.
16. Complaints and Feedback
We take concerns seriously and aim to resolve complaints fairly and promptly.
If you are unhappy with any aspect of the service, please contact PH. using the contact details provided on our website.
We will acknowledge and investigate complaints in accordance with our complaints procedure.
You will not be disadvantaged because you have made a genuine complaint or provided feedback.
Our separate Complaints Policy provides further information about the complaints process.
17. Liability
PH. will provide services with reasonable care and skill.
Nothing in these Terms is intended to exclude or restrict any liability that cannot legally be excluded or restricted, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited.
To the extent permitted by law, PH. will not be responsible for indirect or consequential losses arising from the use of our services.
Nothing in these Terms affects your statutory consumer rights.
18. Third-Party Services
PH. may work with third-party providers, including laboratories, pharmacies, booking platforms, payment providers and other healthcare services.
Where a third party provides a separate service, that service may be subject to the third party's own terms and conditions.
PH. will remain responsible for the services directly provided by PH. and its clinicians.
19. Website and Online Information
Information provided on the PH. website, social media channels or other digital platforms is intended for general information only.
It should not be regarded as a substitute for an individual clinical assessment or professional medical advice.
PH. aims to keep online information accurate and up to date but does not guarantee that all information will always be complete or current.
20. Changes to These Terms
PH. may update these Terms & Conditions from time to time to reflect changes to our services, legal requirements, professional standards or business arrangements.
The version applicable at the time of your booking will normally apply to that service.
Any material changes will apply to future bookings and will not retrospectively alter the terms applicable to services already purchased.
21. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any dispute arising in connection with these Terms will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory rights you may have under applicable consumer protection legislation.
22. Contact
If you have any questions about these Terms & Conditions, your appointment or the services provided by PH., please contact us using the contact details provided on the PH. website.
PH. Health Studios
Website: www.phderby.com
By booking an appointment or purchasing a service from PH., you confirm that you have read and understood these Terms & Conditions and agree to be bound by them.